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How sogo188 Protects Your Personal Data

At sogo188, your personal data is handled with clear purpose and specific limits — we collect only what your account requires, and we never sell or rent your…

No data sold to third partiesAccount data encrypted at restDANA, OVO, GoPay, QRIS transaction records securedRight to access your dataDeletion requests processed within 14 days
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sogo188 How sogo188 Protects Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Our Data Team

If you have a question about this policy, want to request a copy of your data, or need to update information held on your account, our support team is available seven days a week from 08:00 to 23:00 WIB. Players in Jakarta and across Indonesia can reach us through the three channels below — we aim to acknowledge all privacy-related requests within 24 hours and resolve them within 14 calendar days.

Team online

Live Chat

Open the chat widget from any page on sogo188.best to submit a privacy query directly. Our agents handle data requests during operating hours, 08:00–23:00 WIB, seven days a week.

Email Support

Send your full name, registered email, and your specific data request to our privacy address. We respond to all email privacy requests within one business day and resolve them within 14 days.

Account Settings

Log in to your sogo188 account, navigate to Profile → Privacy, and submit a data access or correction request directly. This path is the fastest for minor updates like correcting a registered phone number.

DATA HANDLING PRACTICES

Six Ways We Secure Your Information

Our approach to data security combines technical controls with clear internal access policies — only the account-management and finance teams can view your payment method details, and only when processing a verified…

Encryption at Rest

All personal data stored on our servers — including your payment method tokens for DANA, OVO, GoPay, and QRIS — is encrypted using AES-256. Plain-text payment credentials are never written to our database at any point.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. We do not deploy third-party advertising cookies. You can clear or block cookies through your browser settings at any time without losing your account.

Account Security Layer

Every login attempt is checked against your registered device fingerprint and IP region. If we detect a mismatch, your account is flagged and a verification step is triggered before access is granted — protecting you from unauthorised logins.

Data Retention Schedule

Account profile data is kept for the duration of your active account plus 24 months after closure. Transaction records linked to DANA, OVO, GoPay, and QRIS are retained for five years in line with financial compliance obligations, then securely deleted.

Third-Party Sharing Limits

We share data only with payment processors needed to complete your QRIS or GoPay transaction, and with identity-verification partners where local law requires it. We do not share your data for marketing, profiling, or resale purposes.

Requesting Changes

You can request a full export of your account data, correct any inaccurate field, or ask for your account to be deleted by contacting us via live chat or email. We confirm receipt within 24 hours and complete the action within 14 days.

Common Questions About Your Privacy on sogo188

Below are the questions we receive most often about how your personal data is collected, stored, and managed on sogo188.best. If your question is not covered here, reach our data team via live chat between 08:00 and 23:00 WIB, or send an email and we will respond within one business day.

We collect your name, email, phone number, date of birth, and the payment method you register — DANA, OVO, GoPay, or QRIS. We also log your device type, IP address, and session timestamps to protect your account from unauthorised access.

We share data only with the payment processors required to complete your transaction — for example, the QRIS gateway or your OVO wallet provider. We never sell, rent, or share your personal information with advertisers or unrelated third parties.

Your profile data is retained for 24 months after account closure. Transaction records tied to DANA, OVO, GoPay, and QRIS payments are kept for five years to meet financial record obligations, then permanently deleted from our servers.

Log in and go to Profile → Privacy to submit a data export request, or contact us via live chat or email. We acknowledge all requests within 24 hours and deliver your data export within 14 calendar days of verification.

Yes. Submit a deletion request through Profile → Privacy or contact our support team directly. We will process your request within 14 days. Note that transaction records required by financial regulations are retained for five years regardless of deletion requests.

We use session and preference cookies to maintain your login state and lobby settings. No third-party advertising cookies are deployed. You can manage or delete cookies through your browser settings at any time without affecting your account credentials.

Payment method tokens for DANA, OVO, GoPay, and QRIS are encrypted using AES-256 and never stored as plain text. Only authorised finance-team staff can access payment records, and only when processing a verified withdrawal or resolving a dispute you have raised.

Related Pages

sogo188 Indonesia Register FAQ sogo188 Login About Us